Role: Operations Analyst I
Location: Indianapolis IN 46204
Duration: 11/25/2024 to 01/31/2025 contract. Possible extension yes.
The contractor will be responsible for supporting Small Medium Account Executives through Sales Operations cases consisting of Tier 1 level cases (opportunity and basic quote support). The contractors would be working out of a shared global queue in conjunction with the Global Support Sales Ops team. Expectation will be to handle/resolve 15-20+ cases per day.
Must have skills: Prior Salesforce Lightning utilization a plus. Ability to to use excel/google sheets to calculate opportunity values.
Required Skills/Experience:
* Bachelors degree or equivalent combination of education and experience
* 1-2 years minimum customer order management, sales operations, or sales/customer support experience
* Contract structuring and Commission Calculation experience
Desired Skills/Experience:
* Demonstrated participation in process improvement initiatives and/or project management experience
* Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
* Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
* Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
* Extreme attention to detail
* Ability to clearly articulate case resolutions and actions required by Account Executives
* Thrives in a team environment
* Able to use Microsoft suite of tools effectively
* Salesforce experience a plus
* Demonstrated initiative
* Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
* Ability to work independently
